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IT Support - 2nd line - Desktop - 365 - AzureAD (Law sector experience sought)

Please only apply if you have experience in working in law, accountancy, insurance or financial services sectors.

You can work from home 2 days a week.

The role requires an immediate candidate or someone on short notice.

Responsibilities:

Provide 1st and 2nd line user support and incident resolution via telephone, remote connection and desk-side visits
Participate in problem management to help prevent incidents or reoccurring incidents through trends and patterns, working with colleagues and external suppliers as required
Maintain records within service management toolset of incidents, requests, problems and asset changes. Taking appropriate action to ensure incidents are managed in a timely manner
Resolving customer issues or escalating where necessary, aiming to achieve a high % first time fix and positive customer experience
Set-up users, computers, mobile devices, other peripherals and access rights on the approved systems as directed and in accordance with agreed policies
Proactively look for ways to improve customer processes or support operations including the creation of support documentation
Run new joiner IT inductions and drop in technical hints and tips sessions to our users.
Any other ad hoc projects as requiredTechnical Skills & Experience

Experience working in a similar role, preferably within the legal sector, with a similar team size
Strong problem-solving and analytical skills with the ability to extract relevant information quickly and effectively
Windows 10/11 and SCCM; Microsoft Outlook, Word, Excel and PowerPoint
Office 365 suite including Exchange Online, Microsoft Teams and Endpoint Manager (Intune)