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Job Title: IT Application Support Analyst
Location: Manchester area - full time on site
Employment Type: Permanent, Full-time (40 hours/week)

Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications - primarily Business Central - while liaising with internal teams and external vendors to ensure smooth, efficient system operations.

As the IT Application Support Analyst, your responsibilities will include:

Logging and resolving incidents, managing service requests, and supporting end users

Supporting and maintaining Business Central and other business applications

Monitoring system performance to ensure optimal uptime and functionality

Contributing to system and process improvements

Collaborating with third-party suppliers and internal teams

Involvement in some hardware configuration and installation tasks

To be successful, you'll need:

Proven experience in an application support or IT systems role

Business Central experience highly desirable

Experience in a service desk/support environment

Proficiency in Active Directory and desktop configuration

Strong communication skills and a proactive approach

Excellent problem-solving and organisational skills

If you're a driven and reliable IT professional ready to support and enhance critical systems in a dynamic retail environment, click apply now