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Credit Control Assistant – Watford

A dedicated and detail-oriented Credit Control Assistant is required to join a busy team based in Watford. This role involves chasing aged debt via telephone and email, engaging with a diverse customer base to ensure timely payment and resolution of queries.

Working Hours:
Monday to Friday, 8:30am – 5:30pm (1 hour unpaid lunch)
Saturday overtime available (rota- 1 per month, can be discussed)

Salary & Benefits:

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£25,396.80 per annum

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20 days annual leave plus bank holidays

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Company pension scheme

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Group life assurance

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Bonus incentive and reward scheme

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Staff discount

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In-house and external training program

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Discounts on top brands, online stores, events, and attractions

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Cycle to Work Scheme

Key Responsibilities:

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Chase aged debt via telephone and email

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Manage customer queries, including providing copy invoices, proof of delivery, and credit notes where necessary

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Assist with customer support related to credits and queries

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Allocate incoming payments accurately

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Perform general credit control and office administrative tasks

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Conduct till reconciliations and resolve related queries

Desired Skills and Experience:

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Previous credit control experience preferred but not essential

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Strong communication skills and ability to collaborate effectively within a team

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Good time management and organisational skills

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IT literate with a logical and methodical approach

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Ability to work under pressure and meet tight deadlines

This role offers a great opportunity to grow within a supportive team environment while developing credit control and administrative experience