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JOB TITLE: Onsite Technical Analyst

SALARY: £27,000 - £30,000 per annum

Benefits: 25 days holiday, pension, private medical and more

Do you have strong onsite IT support experience? Have you worked within a service desk environment and looking to join a reputable company?

If you answered yes to any of the above, we may have the role for you! 

We are currently looking for an Onsite Technical Analyst to support within an onsite helpdesk environment to deal with all incoming IT related queries and being onsite for walk over queries also.

LOCATION: London – Canary Wharf area

JOB SPECIFICATION: Onsite Technical Analyst

This role is based at one of our customer sites, working as the first point of contact for all incidents and requests. You will be dealing with all walk-up related issues from our customers and also acting as a stand-alone helpdesk analyst for all phone and email requests.

Your main duties will be the following: Onsite Technical Analyst

Being the first point of contact and dealing with all customer walk-ups for any IT related issues that occur on site.
Logging all customer incidents and requests via our ticket system and resolving problems in line with service level agreements.
Taking full ownership of all other helpdesk technical incidents received by phone or email.
REQUIREMENTS: On-site Technical Analyst

You will have at least 12 months experience within a technical role, specifically on a helpdesk.
As a stand-alone role, you will need to be competent and able to work with your own initiative to get resolutions to all technical queries on-site.
Experience with an ITSM tools, Ivanti or Service Now.
KEYWORDS: On-site Technical Support, On-site Technical Analyst, 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools