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2nd Line IT Support Engineer

Leeds, LS15

£32,000 – £35,000 + training + bonus + perks

Our client is a growing Leeds-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey.

What You’ll Do:

You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:

Delivering mainly 2nd line technical support with professionalism and pace

Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)

Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more

Managing tickets and resolving issues within SLAs

Maintaining accurate client and system documentation

Recommending improvements and contributing to IT projects and rollouts

What You’ll Bring

You’re confident, curious and customer-focused, with:

Experience of working as an Engineer within the MSP space is preferred

Strong hands-on experience with Windows 10/11 and macOS

Solid understanding of LAN/WAN/Wi-Fi networking

Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP

Experience with  Office 365 and Azure- Google Workspace and AWS a bonus

Microsoft 365 Fundamentals certified (or similar) preferred

Why Join?

Supportive, close-knit technical team

Real responsibility and client contact

Ongoing training and certifications

Annual bonus, staff treats, and regular team lunches

If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy