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Operations Manager

Menzies Distribution has an excellent opportunity for a Operations Manager within our export operations, to join our team based in Coventry to manage the international distribution of newspapers and magazines.

THE DETAILS

Shift Pattern / Days:  Monday - Friday / 08:00am - 17:00pm as per business requirements
Salary: £38,00 per annum
Location: Coventry, CV3 4PB
WHAT YOU WILL DO

Establish and manage relationships with senior stakeholders within international partners, including distributors, agents and vendors with the distribution of newspapers and magazines.
Develop and maintain export databases, records and reports
Monitor service trends, non-compliance activities and customer feedback
Address customer inquiries and complaints
Manage productivity and output for the export market
Plan and coordinate administrative procedures and systems and devise ways to streamline processes
Recruit and train personnel and allocate responsibilities and office space
Manage an operational team and assess staff performance, provide coaching and guidance to ensure maximum efficiency
Ensure the smooth and adequate flow of information within the company to facilitate other business operations
Manage schedules and deadlines
Manage Reports and control sheets
WHAT YOU NEED 

Experience in managing a customer relationship with senior stakeholders 
Manage a team operating 24 hours / 7days
Flexible working hours
Ability to work under pressure and Meeting deadlines
Strong analytical and problem-solving abilities, with a keen eye for detail.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
BENEFITS

Pension Scheme
Life Insurance 
Cycle2Work scheme
Employee Assistance Program
SPIRIT Awards - Peer to Peer recognition
INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment, where employees feel safe, proud and valued. We seek to recruit people from the widest talent pool, who reflect the society in which we work, and encourage an inclusive culture where people can feel empowered to be their very best, which is what makes us strong as a business with an increasingly agile workforce