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Relevant experience in luxury hotels or similar 5* hotels — especially at high-end properties.

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Previous work in customer service, hospitality, concierge, or housekeeping is a strong advantage.

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Customer Service & Communication

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Excellent English communication skills — spoken and often basic written.

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A warm, professional and guest-focused approach with impeccable manners is essential

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Physical Fitness & Stamina

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The role is physically demanding — lifting luggage, walking floors, moving furniture and stock.

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Good physical condition and ability to be on your feet for long periods.

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Flexibility

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Flexible working hours — including early mornings, evenings, weekends, and bank holidays — are typical.

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Willingness to assist with various duties beyond core tasks when needed