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We are currently looking for a Complaints Investigator. You will be working based in Hammersmith

Location: Hammersmith

Monday – Friday

09:00am – 17:00pm

Temp Contract - Ongoing

Pay rate - £22.27ph paye or £29.45ph umbrella

Job Purpose

Investigate complaints independently, using all available information to reach fair and timely resolutions. Provide excellent customer service through written correspondence, phone calls, and in-person interactions. Manage complaints from first stage through to complex regulatory responses, keeping residents informed throughout. Prepare high-quality written responses and documentation for internal reviews and external regulators. Process compensation payments in line with service standards. Maintain accurate records using our CRM system and ensure compliance with relevant policies. Collaborate with teams across to deliver coordinated, resident-focused outcomes. Support continuous improvement by sharing insights and helping to strengthen our complaints handling reputation.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy, please apply to the job with your updated CV