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Pickles Recruitment are hiring! We are seeking a well organised and skilled administrator to join our client’s team in Tameside. This is a fantastic opportunity for a great manufacturing firm.
The Operations Administrator plays a critical role in supporting the efficient running of the Operations Department. This position requires a detail-oriented, analytical, and proactive individual who will take ownership of key administrative duties while also playing a central part in supporting management with operational productivity, service case analysis, continuous improvement initiatives, and performance reporting
  
Performance Monitoring & Productivity Management

Monitor, track and report on key KPIs across all operations.
Develop and maintain dashboards and productivity summaries for daily, weekly, and monthly distribution to relevant stakeholders, with clear insight into performance, risks, and recovery actions where needed.
Support capacity planning and resource allocation through ongoing analysis of operational throughput.
The role is expected to meet specific performance metrics tied to productivity, error reduction, on-time delivery, and effective resolution of operational issues.   
Order Management & Workflow Oversight

Manage the workflow of Rigid+ and Rigid orders through to dispatch, ensuring all customer orders are processed on time, in full, and to quality expectations.
Escalate any bottlenecks or capacity risks (e.g., stock shortages, staffing constraints, picking/build issues) to the Head of Operations and Operations Director.   
Service Case & Error Management

Log, categorise and analyse internal and external operational errors, identifying root causes and assigning accountability.
Audit all External Cases attributed to Operations, summarising findings in a weekly Service Performance Report to be reviewed by Shift Managers, Head of Operations, and the Operations Director.
Push back where Operations are not at fault, ensuring ownership sits with the correct area and that corrective actions are implemented.   
Cross-Functional Support & Communication

Attend daily service meetings.
Liaise with Product and Inventory (PI) Teams to ensure stock is available in line with lead time and delivery expectations; support ad-hoc PI admin and stock checks.
Act as the central point of contact for the Operations team in liaising with other departments and resolving escalated order or stock queries.
This role will interact regularly with senior operations leaders, department heads, external partners (e.g., courier companies), and other cross-functional teams such as Inventory, PI, and customer service teams.   
General Operations Administration

Maintain accurate and up-to-date documentation and records in ADM and Access Supply Chain; ensure timely scanning and reconciliation of dispatch/invoice documentation.
Process timesheets for payroll, manage staff leave calendars, and coordinate with agency providers on staffing data including Time net updates and cost reporting.
Book in deliveries and coordinate with external courier companies as required.   
Essential Skills & Attributes

Highly process-driven with exceptional attention to detail.
Strong analytical skills with a passion for service improvement and performance analysis.
Demonstrated experience improving workflows or supporting operational performance.
Able to work under pressure and manage multiple priorities effectively.
Proficient in Microsoft Office, particularly Excel (e.g., pivot tables, formulas, basic analysis).
Confident communicator, both verbally and in writing, across all levels of the business.   
Salary:

27k Working Hours:

8:30am – 4:30pm / Mon-Fri