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Role: Desktop Support Engineer

Location: Tewkesbury

Salary: Up to £40,000 + Excellent Benefits

About the Opportunity

We’re representing a well-established UK business that continues to invest heavily in its people and technology. They’re now looking for a Desktop Support Engineer to join their friendly, close-knit IT team.

This is an exciting role for someone who enjoys being hands-on with IT, solving problems, and getting involved in projects as well as day-to-day support. You’ll be given the chance to work independently, while still being part of a team that values collaboration and continuous improvement.

What You’ll Be Doing

Providing IT support across desktops, laptops, mobile devices, and printers

Troubleshooting hardware, software, and connectivity issues (Windows OS, Microsoft 365, Active Directory, Group Policy)

Supporting networking (LAN/WAN, VPNs, Wi-Fi)

Assisting with upgrades, migrations, and IT projects

Managing tickets and service requests efficiently

Supporting non-technical colleagues in a friendly, clear way

Travelling to other UK sites when needed

What We’re Looking For

Experience in a Desktop/IT Support role within a business environment

Strong knowledge of Windows, Microsoft 365, Active Directory, and Group Policy

Solid grasp of networking fundamentals (LAN/WAN, VPNs, Wi-Fi)

A proactive, customer-focused problem solver

Excellent communication skills and the ability to support all user levels

Full UK driving licence and your own vehicle (essential)

Desirable extras:

ITIL knowledge or service management experience

Cloud/remote support exposure

Certifications (Microsoft, CompTIA, Cisco)

What You’ll Get in Return

Salary up to £40,000 DOE

Generous holiday allowance

Annual bonus scheme worth up to 16% of your salary

Strong pension contribution

Ongoing training and career development opportunities

A supportive environment with a close-knit IT team

Access to employee perks, wellbeing support, and discounts