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Customer Support Administrator 

Salary - £26,000

Location: Lynchwood, Peterborough

Hours: Shift patterns between 7:30am 5:30pm

Interaction Recruitment are exclusively working with an innovative and fast-growing organisation based in Lynchwood, Peterborough, to recruit a Customer Support Administrator working within a Helpdesk Enviroment

This is a fantastic opportunity to join a company that truly values its people, invests in wellbeing, and supports professional development.

Benefits Include:

Private Medical Cover with Bupa
Health Shield Additional health and wellbeing support
Reward Gateway Access to discounts and wellness perks
Enhanced Pension Scheme
Life Assurance
Holiday Buy-Back Scheme
21 Days Holiday + Bank Holidays (increasing with service)
Long Service Awards
24/7 Employee Assistance Programme (EAP)
Free On-Site Parking
Role Overview
As a Customer Support Administrator, you will be responsible for delivering exceptional service to customers, managing key accounts, and handling a variety of queries. You will act as the first point of contact, ensuring professional and timely support while maintaining accurate records and communication across departments.

Key Responsibilities:

Act as the first point of contact for customer inquiries via phone and email
Manage key client accounts with prompt and effective communication
Liaise with internal and external stakeholders and maintain accurate records
Monitor and control open service calls, ensuring timely resolution
Prepare and send estimates for machinery and parts orders
Coordinate delivery of loan machines where needed
Handle and escalate customer complaints appropriately
Produce accurate customer and stakeholder reports
Support the Parts Manager with sourcing and part detail provision
Organise machine collections and deliveries with attention to internal systems
Provide cover during team absences to ensure workflow continuity
Contribute to process improvement initiatives and escalate operational issues
Skillset Required:

GCSE level education or equivalent, including English & Maths
Previous experience in a customer support or administrative role
Excellent telephone manner and written communication skills
Strong organisational skills and ability to multitask under pressure
Proficiency in Microsoft Office and relevant software systems
Detail-oriented with a commitment to high customer service standards
Flexible, agile, and comfortable in a fast-paced environment
Professional approach with a proactive, solutions-driven mindset
Innovative thinker with a positive attitude toward change and improvement
This is your chance to join a passionate and people-focused company, where no two days are the same, and your efforts make a genuine difference.
If you are interested in this position and want to be consdiered APPLY NOW, or give the Commerical Team at Interaction Peterborough a call (phone number removed)