Login to Apply

IT Customer Success Manager - UK Software company in Guildford - to £50k per annum

My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Success Manager to be based out of their Guildford offices. This role is on-site full-time.

This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.

They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!

Main Responsibilities:

* Manage ticketing system for customer bugs, features and support.

* Critically evaluate incoming customer requests and communicate internally.

* New system features and regression testing.

* Customer systems training.

* Develop training material as required.

* Lead regular client meetings and support the acquisition of new customers.

* Liaise with customers to implement the company systems into their business.

* Customer onboarding and integrations.

* Create and proofread internal procedures and technical specification documentation.

My client is looking for someone with the following skillset:

* Previous customer service experience - account management is a bonus

* Time management

* Organisation

* Excellent verbal and communication skills

* Experience with ticketing systems is a bonus

This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world!

If this is of interest, please apply