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South East London – hybrid working available

Are you a strategic digital leader, with a creative mindset, who can see the bigger picture while delivering meaningful, resident-focused experiences? Do you have the technical expertise to transform websites and the people skills to bring others with you?

We’re looking for a Senior Digital Manager to lead the transformation of our resident-facing website and manage our Group site – our digital shop windows. You’ll bring energy and inspiration to create a best-in-class customer experience for our residents, building ways to connect with our communities online and creating a digital experience which meets our residents’ needs.

You’ll be driven by making the user experience easy and efficient and our content more local, inclusive and relevant. You’ll ensure we’re providing a seamless and consistent experience across all our digital channels, all to build our residents’ trust.

This is a strategic role with a social purpose – ideal for a digital expert who combines artistic flair with technical skill and a deep understanding of user journeys.

What you’ll be doing:

* Leading the transformation of our websites’ UX and UI, with a strong focus on resident experience and accessibility.

* Developing a strategic digital roadmap which delivers on our commitment to better services for our residents and their communities and which reflects our purpose and values.

* Localising our resident website to reflect the voices of our neighbourhoods and communities, making our websites feel connected and relevant.

* Managing a small digital team (1 direct report, team of 2), fostering creativity, inclusion and continuous improvement.

* Overseeing SEO, performance analytics and KPIs to drive engagement and demonstrate impact.

* Championing inclusive design and ensuring our websites reflect the diversity of our residents.

* Advising stakeholders across the business with empathy and diplomacy, helping them tell their service stories online.

* Staying ahead of digital trends and innovations to continuously enhance our offer.

Key Performance Measures:

* Website transformation - Deliver a transformed, accessible and resident-focused website with improved user experience, navigation, engagement and trust.

* Digital strategy and integration - Align website content with marketing and communications strategy, ensuring consistency of brand, tone and purpose across platforms.

* Performance and impact - Drive SEO growth and report clearly on digital performance, ROI and team development.

Candidate Profile

We’re looking for someone who is:

* A strategic digital leader with experience transforming websites and improving UX/UI with the user at the heart.

* Skilled in designing inclusive, resident-focused digital journeys which reflect local communities.

* Creative, artistic and technically confident – with a flair for storytelling and content design.

* Empathetic and diplomatic, able to engage stakeholders and balance diverse needs.

* A strong communicator and collaborator, with excellent people and leadership skills.

* Experienced in managing small teams and delivering complex projects at pace.

* Comfortable using data and analytics to drive decisions and measure impact.

* Experience of housing or with a social purpose background beneficial.

* A values-led approach to your work.

Why Join Us?

We offer:

* 30 days’ annual leave plus bank holidays.

* Flexible benefits package – including healthcare, dental, and lifestyle discounts.

* 4x life assurance.

* Ongoing training and development, including qualifications and apprenticeships.

* Two additional paid volunteering days each year.

* Up to 10% matched pension contribution.

Important Information

You must have the right to work in the UK; we are unable to provide visa sponsorship.

You must be able to work in the office at least two days per week.

First stage in person interviews will be held on the 16 October, final stage interviews will take place on teams on the 22 October.

If this sounds like the kind of meaningful work, you’d love to be part of, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 30th September 2025