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Job Title: Operations Manager
Location: Manchester (National UK role – England & Scotland, travel to customer sites required)
Salary: £50,000-£55,000 per annum + car allowance + benefits
Hours: 42 hours per week (Monday-Saturday coverage)

About the Role

You will take ownership of one of our key national contracts, delivering end-to-end operations across multiple sites. This high-profile position will see you lead your on-the-ground team, harness performance data to spot trends, and make smart decisions that drive service excellence, financial performance and full compliance.

What You’ll Be Doing

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Oversee operations across all sites within the contract, ensuring high operational standards are consistently met.

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Use performance data to identify trends, highlight issues and drive continuous improvement.

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Lead, support and coach Area Managers to deliver against KPIs.

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Collaborate closely with the Contract Director on reporting, planning and key strategic projects.

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Ensure P&L targets are achieved, and cost-efficiencies identified and acted upon.

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Manage customer relationships, handle escalations and maintain high satisfaction levels.

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Conduct site visits to assess standards, compliance and safety.

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Embed a culture of accountability, share best practice and drive continuous improvement.

What We’re Looking For

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Proven experience in managing large-scale operations, ideally within cleaning or facilities management.

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Strong analytical skills — confident at turning data into actionable insights.

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Excellent stakeholder management and communication skills; able to engage at all levels.

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Highly organised, proactive and adept at juggling multiple priorities.

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Sound knowledge of Health & Safety and COSHH regulations.

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Willingness to travel nationally, including overnight stays.

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Strong leadership skills with a track record of motivating teams to deliver results.

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Comfortable using Excel and reporting tools to monitor performance and drive improvement.

What You’ll Get

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Competitive salary up to £55,000.

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Car allowance.

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Company laptop and phone.

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Pension scheme.

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Private health insurance.

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Career development opportunities within a growing business.

About Us

TCFM has been delivering high-quality cleaning and facilities management services for over 60 years. From our humble beginnings, we’ve grown into one of the UK’s leading FM companies, working across a wide range of sectors. This role gives you the chance to make a real impact on one of our most important accounts — using your operational expertise and data insight to drive performance and deliver exceptional results