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Customer Service Administrator

Raunds

Long term ongoing temporary

Full-time hours

£12.37 per hour (will increase after 12 weeks to £13.61) plus overtime available

Are you an organised individual able to prioritise a heavy workload?

Are you technically minded and able to solve problems?

Are you an efficient administrator who pays great attention to detail?

If this sounds like you and you're available immediately we'd like to hear from you!

Key responsibilities & duties of the Customer Service Administrator include:

Dealing with enquiries from internal customers over the telephone and via email.
Logging issues and problem solving.
Following procedures and processes to resolve customer issues.
Administrative tasks, including updating systems and sending emails.
Raising credits.

Skills and Experience required for the Customer Service Administrator include:

A confident communicator with an excellent telephone manner.
Efficient administration skills and good attention to detail.
Ability to use own initiative with a can-do attitude.
Ability to remain calm under pressure.
IT Literate including Outlook, Excel, Word
Flexibility, as overtime and weekends are occasionally required.
Additional details:

Rotational shifts: 8am-4pm / 10am - 6pm / 8.30am - 5pm
Up to 10 Saturday mornings per annum, 8am - 12pm
*for the first few months and initial training you won't do the full rotation or weekends, instead starting with 8.30 - 5.
Overtime paid at time and a half

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.
Impact Recruitment is an employment agency working on behalf of our client.

All responses will be managed in accordance with GDPR