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Contract Support/Contract Team Lead

Bellshill

£31,500 | 24 days holiday + Bank holidays | Monday - Friday

Your new company

* A globally recognised Facilities Management service provider widely known as the UK’s number one.

Your new role

* Answer incoming calls, emails, and enquiries from clients in a professional and courteous manner.

* Log, prioritise, and track all service requests using CAFM system.

* Planning, schedueling, invoicingm raising PO's, organsing annual leave requests.

* Troubleshoot and resolve common technical issues related to FM services (e.g., lighting, heating, IT connectivity).

* Lead a team of 6 (4 planners, 1 finance and 1 admin).

* Escalate complex issues to the relevant internal teams for further action.

* Maintain accurate records of all interactions and service requests.

* Update clients on the progress of their enquiries and ensure timely resolution.

* Provide general information about our FM services and answer client questions.

* Assist with preventative maintenance scheduling and track completion.

* May be required to greet visitors, issue passes, and direct them to the appropriate personnel.

* Working on a brand new contract, schedueling around 2,000 jobs per month.

What you'll need to succeed

* FM experience.

* Need to have overseen a team before.

* Excellent communication skills and the ability to build positive relationships

What you'll get in return

* Industry leading training, support and career development with a company offering long term stability with a world class reputation.

What you need to do now

If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Kelsey Gwilliam.

If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move