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Our client , based in central Wakefield is a true innovator in the world of Facilities Management. They genuinely value their employees and you will be treated as a colleague where your ideas and input will be valued.

Due to continued business growth they are looking to hire a competent Office Administrator to join their team. This role will be a busy one , with a varied work load. The customer is at the heart of everything this business does , you will therefore have strong customer service and problem solving skills and hold the same values.

The role:

The primary purpose of the role is to coordinate office activities to ensure the wider business and team
members can work efficiently, and to create a happy and well-oiled office environment, that suits our
fun and hard-working culture, supporting our customers and people in the best way possible.

Build and maintain a strong relationship with customers as you support them on our help desk or in meetings, ensuring ownership, follow through and delivery of clear comms - always ensuring the best customer experience
Co-ordinate the weekly help desk reporting (and other key customer reports), and follow up where we need to chase,showing tenacity and resilience for the good of the team and customer
Escalate key customer/people/compliance issues that arise or that cause concern and ensure hand over/follow-through to resolution.
Demonstrate and encourage integrity, appropriate conduct and sensitivity
Ensure accuracy of labour hours logged and that all certificates/paperwork are completed correctly and promptly
Planning schedules for PPM's and re-actives Raise and allocating jobs for engineers to attend, in the most efficient way, confirming details accurately and clearly for both the customer and engineer
Collate or type (if manual) engineer paperwork or job details onto the correct system promptly
Book accommodation for engineers travelling around the UK, thinking about the engineer, costs, customer and plans for the day
Book vehicle servicing and maintenance for engineers and wider team, and handle insurance/tax queries/claims
Send approved invoices to Receipt Bank/appropriate system to support managing costs
Manage post in/out, printing, office assets logging and be welcoming to office guests
Manage meeting agendas and minutes, in a clear and well-structured way Ensure compliance with industry accreditations,
Constructionline, Safe contractor, and NICEIC etc.
Organise team/customer events where required and let the senior team know when you see behaviour worthy of recognition from our engineers/wider team
Customer requests/calls actioned to an excellent, compliant standard, within SLAs and updating internal
trackers/spreadsheets
Help desk answered politely, friendly and efficiently within SLAs, building rapport (both emails and calls)
Customer Satisfaction and complaint resolution exceeding expectations, escalated promptly where required
All admin tasks carried out to company processes and high standards
Manage compliance certificates to SLA, and ensure updated on customer systems with ETA's
Improved customer and people satisfaction metrics for those that you are responsible for supporting

The person:

Excellent customer skills, customer empathy and team work
Strong, reliable, organisational skills with effective problem solving
High standards of accuracy and attention to detail
Excellent written, analytical and verbal communication skills
Proficient IT skills. Ideally competent in Microsoft Office (Outlook, Word and Excel)
Able to work remotely and self start with limited supervision, with a high level of integrity
Excellent time management skills with the ability to prioritise, plan and organise day to day activities ensuring that deadlines and objectives are achieved
Fantastic interpersonal skills, confident and professional customer handling, taking ownership, showing tenacity, sensitivity and a sense of humour
Can-do attitude, strong work ethic and positive outlook to raise the bar for our customers and colleagues
Sharing ideas and thoughts on how we can be more efficient, customer centric and innovative with a continuous improvement mindset

If you want to be part of an exciting business in a friendly and inspiring working environment , this is the role for you