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A multi-award-winning self-storage company is seeking an Operations Assistant to ensure company sites and customer relationships are maintained to a high standard. The Operations Assistant will need to have proven Operations experience, be able to handle customer inquiries, and have excellent communication and organisational skills. In addition, the Operations Assistant will need to be proactive, work well with others, think on their feet, and have strong IT skills.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

Check facilities and ensure they are clean and maintained to company standards

Check storage units and ensure every vacant unit is in good condition to be rented out

Organise maintenance and repair work around the facility when required

Liaise and regularly communicate with the security team to ensure sites are secure and safe

Maintain a good working relationship with the accounts and marketing teams

Maintain effective and accurate updates to company software and other operational apps

Manage packaging supplies for customers to purchase at each site

Ensure that each customer is treated with a first-class service, even when dealing with challenging situations

Must be prepared to multitask across all locations and be able to make sensible decisions that may affect the business

Check emails for overnight correspondence from existing and potential new customers

Resolve customers' issues effectively and confidently, addressing any customer problems by email, phone calls or in person

Return calls and arrange viewings of storage units when required

Cover for the Operations Manager when on leave

Knowledge, skills and qualifications required:

Previous experience in an Operations role with the ability to diagnose key issues and respond effectively

Have a positive attitude and can communicate clearly and politely with colleagues and customers

Be able to think on your feet

Is organised, efficient and a proactive self-starter

Ability to work as a team and on one's own initiative

Good IT skills

Be presentable

Salary: Circa £35,000

Benefits: Performance-related bonus