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Ionic Recruitment are currently looking for a Contract Liaison Officer on behalf of our client.
Introduction:
Our client is seeking a Contract Liaison Officer to join their team based out of the Workington office, with site work focused around Carlisle and the surrounding areas. This is a fantastic opportunity to work at the heart of project delivery, providing essential support between customers, clients, and site teams. The role is Monday to Friday, 37.5 hours per week, and would suit someone with a background in social housing, community engagement, or customer service in a construction or maintenance setting.
Salary: Competitive with benefits
Package: 27 days holiday plus bank holidays (with buy/sell option), car allowance or fleet van, pension (up to 7.5%), healthcare discounts, Tastecard, paid volunteering day, and more.
Job Responsibilities:
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Act as the key communication link between the site team, customers, and the wider community.
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Coordinate and deliver all social value commitments under contract, including community and employment initiatives.
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Distribute information regarding upcoming works and maintain visibility of current project activity.
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Carry out site visits with clients and customers to address concerns and ensure satisfaction.
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Handle customer enquiries and complaints, resolving issues promptly and professionally.
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Support the delivery of excellent customer service and social value across all works.
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Maintain communication systems to keep site teams informed and engaged.
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Promote positive case studies and community engagement through marketing channels.
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Contribute to technical site notes, observations, and reporting required for the contract.
Requirements:
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Experience working in a customer-facing environment, preferably within social housing or resident liaison.
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Excellent communication and relationship-building skills.
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Confident presenting and working in public-facing roles.
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Strong IT proficiency, with flexibility in travel and working hours.
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Full UK driving licence required.
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DBS check required (to be completed as part of the onboarding process).
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Known in the industry as either a Tenant Liaison Officer or Resident Liaison Officer.
Please apply below. Alternatively, you can send your CV to Jack at Ionic Recruitment or give him a call.
These details can be found on our website.
Please note by applying for this job you are agreeing to our terms and conditions that can also be found on our website.
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