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The Customer Hire Controller will be responsible for managing customer rental requests and ensuring a seamless hiring process within the retail industry. This role requires strong organisational skills and a commitment to delivering exceptional customer service.

Client Details

This role is with a medium-sized organisation known for its expertise within the retail sector. The company places a strong focus on providing high-quality services and maintaining a customer-centric approach.

Description

Manage customer hire requests and ensure timely processing of orders.
Provide accurate and comprehensive information about available products and services.
Liaise with internal teams to coordinate the delivery and collection of hired items.
Maintain accurate records of customer transactions and hire agreements.
Address and resolve customer queries in a professional manner.
Ensure compliance with company policies and industry regulations.
Support the team in identifying opportunities to improve the customer experience.
Assist with administrative tasks to ensure smooth day-to-day operations.Profile

A successful Customer Hire Controller should have:

Experience in a customer service or administrative role, ideally within hire control.
Strong organisational skills and attention to detail.
Excellent communication skills, both written and verbal.
Proficiency in using computer systems and software for order processing and record-keeping.
A proactive approach to problem-solving and managing customer needs.
The ability to work effectively as part of a team.Job Offer

A competitive salary in the range of £25,200 to £28,800 per annum.
A fixed-term contract with the potential for future opportunities.
Comprehensive training to support professional development.
Close to main transport links.If you are passionate about customer service and keen to grow your career as a Customer Hire Controller, we encourage you to apply today