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Customer Service Advisor - Telephone-Based
Location: BD6, Bradford
Hours: Full-time - 8-hour shifts between 7am and 7pm, Monday to Friday
Start Date: Immediate / October
Contract: Temporary to Permanent

We're working with a well-established organisation in the BD6 area of Bradford that's looking for a confident, switched-on Customer Service Advisor to join their busy contact team. Existing call centre experience is desirable but not compulsory - attitude and personality is more important.

If you're great on the phone, thrive in a fast-paced environment, and take pride in providing excellent customer care - this could be the perfect opportunity for you.

Please note: This is a full-time, ongoing position and not suitable for short-term or stop-gap applicants.

About the Role

As a key member of the customer service team, you'll deliver exceptional service over the phone - handling a range of enquiries with professionalism, efficiency, and genuine care. You'll work as part of a supportive, friendly team that values strong communication, teamwork, and getting things right the first time.

Key Responsibilities

Handle incoming customer calls confidently and courteously

Accurately record and update customer information using internal systems

Provide clear, concise information and resolve queries quickly

Manage your workload effectively to meet response targets

Collaborate with colleagues across departments to ensure smooth customer journeys

What We're Looking For

A confident communicator with a clear, friendly telephone manner

Excellent verbal and written communication skills

Strong time management and organisational ability

Great attention to detail and accuracy

IT literate - comfortable using computer systems and databases

Desirable:

Previous experience in a customer service or contact centre environment

Familiarity with CRM systems or similar software

What's on Offer

Immediate or October start dates available

Genuine long-term opportunity with a route to a permanent role

Supportive, team-focused workplace with ongoing development opportunities

If you're a proactive, people-focused individual who enjoys solving problems and delivering great service, we'd love to hear from you.

Apply today and take the next step in your customer service career!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age