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The Operations Co-Ordinator is responsible for the efficient and effective administration of all documentation aligned to training qualifications within the employed operations team. The role will work alongside compliance and sales to drive successful outcomes for Skills Bootcamp learners.

This role will require excellent communication skills and a pro-active approach. Focus will be on making contact with potential learners and encouraging them to engage.

Skills People Group is a national provider of NVQs, programmes for the unemployed and compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK’s largest private training providers. We are currently recruiting for a highly organised, qualified Administrator to join our existing team.

The successful candidate will undertake the following main Duties and Responsibilities:

Work with Company information and reports to identify groups of candidates who may be appropriate to undertake qualifications.

Co-ordinate with our customers to provide suitable dates and times to attend their training sessions.

Liaise with external construction centres to book Skills Bootcamp learners in for their training.

Liaise with our accounts team when booking and raising purchase orders for Skills Booking training courses.

Keep company records up to date, including CRM systems to accurately track the progress of Skills Bootcamp learners.

Forward plan monthly activity to meet business targets.

Undertake all general administration to support the operations function

Provide advice and guidance regarding the qualification process and associated matters

Provide written updates to customers on training agreements as required

Contact learners to ensure documentation is completed accurately and in a timely fashion

To fully adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially showing respect for all.

Report activity and planned meetings in accordance with the Company requirements

To meet the Company performance and quality targets

To represent the company in a professional manner at all times

Any other duties as deemed necessary by the line manager

The ideal candidate must possess the following Skills, Experience and Qualities:

A pro-active approach and experience of making outbound calls

Excellent customer care approach

Good administrative IT Skills

Experience with use of Microsoft word

Good administrative skills

The ability to carry out informal presentations to small groups

Experience of managing & planning own workload with strong time management skills

Experience of interacting with clients and learners in a professional manner

Strong attention to detail

Able to follow processes

Enthusiasm in the workplace

Work well under pressure

The ideal candidate will ideally possess the following qualifications; however, training will be given where required:

Information, Advice & Guidance qualification to a minimum of Level 2

Educated to a minimum of GCSE grade C in English and Maths or equivalent

In return, Skills People Group will give you:

A competitive salary

25 days holiday + Bank Holidays plus two days additional annual leave following two years’ service

Holiday buy and sell scheme

Employer contributory pension scheme

Health Cash Back Scheme

Annual Volunteering Day

Referral programme

Free parking

A challenging and rewarding role in a successful and growing business