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Salary: up to £28,000 + bonus
Benefits: Health cover, great perks & development
Working pattern: Hybrid (mix of home & office)

Make a real difference—one conversation at a time

Love talking to people, solving problems, and turning tricky situations into positive outcomes? Join a genuinely great company to work for and help customers get back on track with their finance agreements—fairly, empathetically, and with real impact.

What you’ll do

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Own the conversation: handle inbound/outbound calls, email and digital chats with confidence and care.

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Get to the “why”: uncover reasons for arrears and agree realistic, sustainable repayment plans.

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Champion good outcomes: balance empathy with sound judgement—even when tough calls are needed.

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Support the vulnerable: spot indicators early and work closely with our Customer Support specialists.

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Collaborate to win: partner with Credit Administration on actions and documentation.

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Sweat the detail: keep notes pristine, systems up to date, and hit quality/compliance KPIs.

You’ll be great at this if you

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Are a natural people-person—curious, compassionate, and a sharp listener.

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Stay cool under pressure and keep conversations constructive.

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Communicate clearly (spoken & written) and build rapport fast.

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Have solid judgement and integrity; you do the right thing, the right way.

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Bonus points: experience in consumer credit / collections / arrears / credit control.

Why you’ll love it here

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Up to £28,000 base + bonus—get rewarded for the impact you make.

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Health cover and a benefits package designed for real life.

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Hybrid working for balance and flexibility.

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Brilliant training, supportive leaders, and clear progression paths.

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Positive culture where your voice counts and customer care isn’t just a slogan.

Ready to apply?

Send your CV and a short note about why this role excites you. If you’re close but don’t tick every box, we still want to hear from you