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Job Title: Helpdesk Co-Ordinator - Birmingham - Smethwick

Helpdesk Co-Ordinator

Location: Birmingham
Job Type: Full-Time (4 days on, 4 days off - 7:00am to 7:00pm)
Salary: £15.79 per hour (your hol pay is included in this rate)
Start Date: ASAP

CANDIDATE MUST HAVE A DBS

We are seeking a proactive and organised Helpdesk Co-Ordinator to join our team. This is a vital front-line role, helping to manage service requests and support our engineering teams in delivering a high standard of service - all with a focus on quality and professionalism that ultimately impacts patient care.

Key Responsibilities:

Respond to incoming calls and emails, logging and managing service requests efficiently.
Prioritise and dispatch work orders to the appropriate engineers, ensuring timely completion.
Monitor job progress (jeopardy management) and maintain accurate, up-to-date records in the system.
Identify and resolve failed or at-risk jobs with prompt intervention.
Work closely with internal teams and external contractors to resolve queries and support operations.
Deliver high levels of customer service and maintain professionalism at all times.What We're Looking For:

Proven experience delivering excellent customer service, ideally in a helpdesk or call centre setting.
Strong verbal and written communication skills.
Ability to work both independently and as part of a team.
Solid IT skills, including use of Microsoft Office and service management systems.
Highly organised, with the ability to manage multiple tasks and priorities.Shift Pattern:

4 days on / 4 days off
12-hour shifts: 7:00am - 7:00pm