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Job Purpose

To act as front-of-house when receiving visitors to the site, call handling (greeting, responding directly to queries, message taking for colleagues, forwarding calls, logging transport requests) and email management, petty cash management, filing and scanning of documents.

Dimensions

Staff: N/A

Financial: Petty cash

Other: Navision ERP, Quality Management System

Principle responsibilities

Attend to the receptionist desk and carry out the following activities:

Communications:

* Receive and forward incoming phone calls to relevant employees, and taking messages when necessary

* Receive, forward or respond to incoming emails

* Distribute postal mail and small packages

* Make announcements over the shop floor tannoy as requested, including fire alarm warnings

* Meet, greet and direct visitors to sign-ins and receiving colleagues

* Issue customer satisfaction emails and receive responses

Business Management

* Receiving, scanning and filing completed job cards, proof-of-delivery and any other associated documents

* Manage the petty cash, including cash movement and balance reporting to Head Office

* Receive and log customer transport requests on the company ERP

* Check the payment status of customers ‘on hold’ prior to deliveries

* Control the car park barrier to permit vehicle entry

* Roll call for site evacuation

Carry out all activities with reference to company operating procedures, data sheets, company MVV, group and site annual targets

Follow company health and safety procedures

5S and housekeeping activities within the working area

Additional duties

End of day: lock up reception door and shutters

Updating job procedures, instructions

Limited stationary management

Any other duties as requested by company managers

Policies and procedures

To abide by Company Employment, Quality, Health & Safety, Environmental and anti-corruption policies as identified in Company Handbook and supplementary policy documents

Context

Operating environment

Production environment with fluctuating temperatures

Framework and boundaries

Business management systems (AS9100, ISO9001) and accreditations (Nadcap, customer-specific), legislation (REACH, COSHH, company law)

Organisation

This is a site-specific role. No travel around the UK is anticipated.

Relationships

Subordinate(s)

N/A

Superior(s)

Department Managers, Site Director

Contacts within Cambridge

Department Managers, Department Supervisors, Purchasing, Quality, Maintenance, Transport, Sales

Contacts outside Cambridge

Head Office Accounts, other Site Receptionists

Knowledge, experience, person specification

Required: High school education or equivalent qualifications/experience; Maths & English GCSE grade C or above preferred.

Required: Accurate typing

Required: General IT literacy (emails, pdfs, Word documents, Excel spreadsheets)