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Reservations Manager - Poole | £32,000-£38,000 plus excellent benefits and real career progression.

Lead a high-performing team and shape commercial success in a growing property business.

We're recruiting for a driven Reservations Manager to join a dynamic organisation based in Poole. This is an exciting opportunity for an experienced reservations professional ready to take full ownership of performance, people, and profitability. If you thrive in a fast-paced environment and enjoy balancing guest experience with commercial results, this Reservations Manager position in Poole offers genuine scope to make an impact.

Why apply for this Reservations Manager role?

Because you'll be joining a business that values leadership, flexibility, and growth:

You'll earn a salary of £32,000-£38,000

You'll benefit from additional leave

You'll enjoy casual dress and a supportive working culture

You'll have access to company events and team socials

You'll be enrolled in a company pension scheme

You'll be able to take advantage of a cycle to work scheme

You'll receive employee discounts

You'll benefit from a referral programme

You'll have the opportunity to take a sabbatical

Key Responsibilities:

As Reservations Manager, you'll take ownership of both performance and people:

Lead, train and manage the reservations team to deliver fast, accurate, customer-focused booking services

Conduct regular 1:1s, appraisals and manage monthly rotas

Oversee the full reservations process from enquiry to confirmation

Personally handle complex, VIP or high-value bookings

Ensure all booking platforms are managed daily with no missed opportunities

Work closely with senior leadership on pricing strategies and promotions

Analyse booking trends to maximise occupancy and yield

Build strong relationships with guests and corporate clients

Produce performance reports and maintain system accuracy

What we're looking for:

To succeed as a Reservations Manager in Poole, you'll need:

5 years' experience in commercial reservations roles

At least 3 years' experience in a supervisory or managerial position

Strong leadership and people management skills

Excellent customer service and communication abilities

Confidence using reservations systems, PMS and Microsoft Office

Commercial awareness with the ability to analyse data and make decisions

The ability to perform under pressure in a fast-paced environment

If you're currently working as a Hotel Sales Manager, Property Manager, or an experienced senior reservations professional ready to step up, this could be your ideal next move.

If you're looking for your next challenge as a Reservations Manager in Poole, we'd love to hear from you. Apply now and take the next step in your career.

Job Number │ (phone number removed) / INDINDUSTRIALWC
Location │ Poole
Role │ Reservations Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy