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Business Applications Manager | IT | Hospitality & Retail Systems

We're hiring a Business Applications Manager to take ownership of the technology that underpins a fast-moving, multi-site hospitality and retail business. This role is all about making systems work better for people and bridging IT, business teams, and external partners to deliver reliable, secure, and well-supported applications.

As the Business Applications Manager, you'll play a key role in projects, system improvements, and new site rollouts, while acting as the technical escalation point when complex challenges arise.

What you'll be doing

Owning the technical performance and day-to-day health of business applications

Acting as the IT representative on projects and new site launches

Working closely with third-party suppliers to manage issues, changes, and SLAs

Partnering with business teams to turn requirements into practical technical solutions

Coordinating upgrades, releases, and system improvements

Ensuring applications meet security and compliance standards

What we're looking for:

Experience supporting or managing business applications in hospitality, retail, or multi-site environments

Enjoy solving technical problems and coordinating across teams and suppliers

Comfortable working with both technical and non-technical stakeholders

Organised, pragmatic, and focused on delivery and outcomes

Care about building strong partnerships and improving how systems support people

Why join?

A Business Applications Manager role with real ownership and influence

You will be joining a company that is on a huge transformation journey right now, this will be a fantastic opportunity to be at the forefront of the change

A collaborative, purpose-led environment that values inclusion, curiosity, and continuous improvement

We're committed to building an inclusive workplace and encourage applications from people of all backgrounds, identities, and lived experiences