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An award-winning, independent company with a dynamic operations team is looking to grow by hiring a Customer Service Advisor who naturally goes above and beyond.

Primarily operating at a B2B level, this role offers an exciting blend of customer service, administration, and planning, making it a true all-rounder position and perfect for someone who thrives on juggling multiple tasks and genuinely enjoys building strong relationships with customers.

What’s in it for you?

* Work hours: Monday to Friday, 8am to 5pm with 30 minute lunch

* Salary: £27,500 to £32,000 depending on experience

* 20 days holiday plus bank holidays

* Free car parking

Customer Service Advisor Responsibilities:

* Professionally handle incoming customer calls, providing effective resolutions over the phone and via email

* Maintain the in-house database, keeping track of all customer interactions and account activity

* Keep track of out-of-service products, liaising with Engineers to schedule repairs and allocate work

* Monitor Engineer jobs to ensure they have completed each job to agreed standards

* Maintain strong relationships with customers, keeping them updated through the repair process and ensuring they are happy with the outcome

* Collaborate with the wider administration team to ensure all work is completed to agreed deadlines and SLAs

* Compile and submit daily repair schedules and a log of completed repairs

Customer Service Advisor Skills and Experience:

* Skilled customer service professional with a proven track record of handling multiple incoming calls and resolving queries

* Experience in a call centre/call handling environment would be a distinct advantage

* Naturally customer-focused and is committed to delivering first-class customer service

* Exemplary communicator, with a professional and engaging telephone manner

* Good administration skills and capable of updating records and maintaining customer records

* Strong IT skills, able to utilise an in-house database and experience of using MS Excel would be preferred

* Excellent organisation skills, enjoys working in a fast-paced environment and is able to work under pressure

* Self-motivated, able to work on own initiative and can be trusted to work with minimum supervision