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We’re recruiting for Customer Service Advisors to earn to £12.21 per hour.

Customer Service Advisor benefits:

Casual Dress. Relaxed Environment. Chatty, Sociable Atmosphere.

Training is included to prepare you for this role

Customer Service Advisor role:

* Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers

* Responsible for accurate and timely update of all Customer data

* Responsible for case managing customer requests and queries in an accurate and timely manner

* Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction

* Responsible for supporting your team and line manager in delivery of business objectives

* Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs

* Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs

* Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice

* Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures

Customer Service Advisor pay:

£12.21 per hour