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Operational Support Administrator

Contract: 6 months FTC

Location: Leeds (remote)

Role type: Part-time

Working shifts: Monday to Thursday (16 hours per week)

Company's overview:

EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.

SHEQ Statement

EQUANS is committed to leading our sector in sustainability. Employees have a collective responsibility to work in a sustainable and efficient manner, helping to minimise environmental impact while delivering benefits for our clients, colleagues, and the wider community. Safety is personal at EQUANS, and all employees are expected to work in full compliance with Sustainability, Health & Safety, and Environmental (SHEQ) policies and procedures.

Role Overview

This role supports the effective administration and commercial operation of the business, with a strong focus on customer account management, reporting, reconciliation, and invoicing related to EV charging infrastructure.

Working within the Operational Administration team, the postholder will ensure customer accounts are managed accurately and efficiently, all public ChargePoints are correctly advertised and maintained, and income from EV charging schemes and customer subscriptions is invoiced, reconciled, and received in a timely manner.

The role plays a key part in supporting operational performance, financial accuracy, and customer satisfaction across the EV charging portfolio.

Key Responsibilities

Customer Accounts & Commercial Administration

Prepare and deliver reporting for third-party customers, including maintaining logs of reporting, client share payments, and account balances
Ensure client share balances are accurately calculated and processed for payment
Raise invoices for completed jobs and customer subscription renewals, ensuring full reconciliation against internal systems (Genie)
Audit deferred income schedules (data and maintenance income) against Genie and update contracts accordingly
Reconcile customer payments across multiple systems
Support debtor management by liaising with Sales and Finance Administration teamsSales & Operational Support

Provide efficient administrative support to Sales and Operational teams, ensuring records and reporting are accurate and up to date
Facilitate handover meetings between Sales teams and Project Managers, ensuring all administrative tasks are completed as part of the process
Create and issue Operations & Maintenance (O&M) packs and Welcome Packs to clients at commissioning stage

Systems, Data & Reporting

Maintain and update all ChargePoint information within Genie, including purchased products
Ensure all public ChargePoints are correctly registered and advertised on relevant public registers
Deliver internal and external reporting as required, ensuring accuracy and timeliness
Support ad hoc commercial activities, including insurance claim processing and data managementCustomer & Supplier Engagement

Respond professionally to customer and supplier queries related to accounts, invoicing, and operational data
Ensure all work is completed on time and to a consistently high standard

Skills, Qualifications & Experience

Essential

Strong Microsoft Office skills, particularly Excel
Experience managing customer finance or accounts-related queries
Strong numeracy with a basic financial and commercial understanding
Proven ability to gather, analyse, and present data clearly
Highly organised with strong attention to detail
Ability to work independently as well as collaboratively within a team
Strong written and verbal communication skills
Practical, solutions-focused approach to problem solving
Ability to adapt quickly to new processes and requirementsDesirable

Experience working in a cross-functional environment
Experience using customer management and accounting systems (e.g. SAP or similar)
Awareness or interest in the sustainable transport or electric vehicle sectorGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy