Login to Apply

Our client based on the outskirts of Guildford are seeking a Customer Service Support Manager- to join their close-knit team. The successful candidate should have a great team-working ethic and be prepared to work in a hands-on environment working for some big-name customers!

Key Responsibilities:

* Customer liaison by phone and email – providing quotations and product advice

* Assisting the warehouse with orders when needed

* Sales & marketing material preparation e.g. catalogues and price lists

* Chasing up samples supplied to customers to get feedback and aid sales

* Website product maintenance

* Exploration of new sales avenues and markets

* Data processing on the CRM to ensure the maintenance and correction of client, supplier and product data

* Uploading invoices of the system

* Attendance at shows and exhibitions where necessary

Experience and Skills Requirements:

* Flexibility – supporting other members of the team when necessary

* Excellent MS Word & Excel skills

* Solid numeracy skills required for product preparation, stock check and quotations

* Accuracy and attention to detail

* Enthusiastic and versatile

* Excellent telephone manner

* High standards of customer service

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted