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Senior Property Manager, Permanent - Hayes (UB3)

Ballymore is known for creating some of the UK’s most innovative, design‑driven and community‑focused destinations. Ballymore Asset Management Limited (BAML) plays a critical role in shaping their long‑term success — ensuring each development operates efficiently, sustainably, and with exceptional customer experience at its core.

Key responsibilities:

* Proactively manage the development to ensure it is maintained to the appropriate condition and standards

* Ensure compliance with PMA, Lease terms, L&TA, RICS code of conduct, H&S Legislation and other legal/professional governance

* Be the senior onsite manager, responsible for all site operations

* Be present and available to the onsite team and residents

* Lead and manage onsite staff to ensure consistent service delivery

* Manage the estate, buildings and services in accordance with the estate management strategy

* Identify opportunities for improvements and implement necessary changes

* Carefully manage service charges to ensure best value for money for leaseholders

* Establish and maintain a working relationship with the Residents Association, wider resident groups and other users of the estate

* Inspect and audit asset performance

* Deliver site operations in accordance with the company brand and standards

* Review BvA reports and escalate risks with expenditure

* Work alongside client accountant to ensure timely reconciliation of accounts

* Carry out regular property inspections to record condition of assets

* Manage PPM and reactive works via Elogbooks

* Work with projects team to ensure major works are delivered as required and in accordance with Capex plan

* Ensure compliance with Section 20 Consultation process in relation to major works and QLTA

Skills & Experience

* Relevant professional qualification such as MTPI, MRICS, MBIFM (desired)

* Strong working knowledge of key employment legislation in grievance, disciplinary, managing attendance and recruitment

* Strong working knowledge of Health & Safety processes and the implementation of these

* Knowledge and understanding of Landlord & Tenant Act 1985 & RICS Code of Practice

Ballymore operates as an equal opportunities employer