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About the Role

Responsibility for day to day aspects of management of Hard Service, with primary focus on Scotland. Total ownership/accountability for the management of contracts within candidate’s remit. To provide a safe, clean and comfortable work environment for members, and maintain a visible presence and responsive service within the offices.

Responsibilities:

* Operational responsibility for day to day running of hard service contracts, to include delivery of planned and reactive maintenance.

* Forward planning and, in conjunction with WFM Lead, management of finances for achieving financial targets, budget management and review.

* Regular review of contracts/SLAs to include monthly meetings/quarterly reviews and reports with FM Lead.

* Strong understanding of legal compliance to include H&S, energy, quality and environmental in line with responsibilities as outlined in the firm’s Management System.

* Timely review and updates to HSE Log for relevant locations.

* Maintaining of Contractors’ details, to include contracts/SLAs, insurances, records of site inductions, service reports, engineer competencies etc.

* Reviewing facilities requests & validating supporting information and assisting with monitoring and management of associated workflow.

* Maintaining details of existing contractor/supplier service agreements and identifying opportunities for re-tendering/securing cost efficiencies.

* Familiarity & understanding of current H&S requirements to support a safe working environment, with willingness to complete training as required.

* Supporting contractor management on site.

* Maintaining close working relationships with teams based at site to offer support in managing the immediate workplace experience within the office environment, and communicate planned activities accordingly.

* Tracking planned & anticipated contractor attendance in line agreed dates/programme, including with main FM provider and ad-hoc contractors.

* Regular interaction with housekeeping contractors and Workplace Experience Assistants/Co-ordinators.

* Ability and willingness to travel to other sites within the region.

* Regular auditing and review of offices for safety, compliance and improvement.

* Overseeing project works as required.

Skills and Experience:

* Experience managing maintenance activity.

* Demonstrate experience of co-ordinating and managing building maintenance across multiple sites, project management skills, and good awareness of fit-out, churn and H&S issues.

* Able to think on their feet and change their approach as required.

* Degree or industry specific qualification such as IWFM Diploma or 5 years of experience within the field of expertise.

* C&G in Trade or Experience in Building Services.

* NEBOSH qualified or working towards