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Field Service Engineer - Remote Yorkshire
Salary: Up to £34,000 + overtime
Benefits: Company car (available for personal use), mobile phone, laptop, fuel card, all tools, PPE, and uniform provided
Employment Type: Full-time, Permanent
Opportunities: Career development, unlimited overtime
Note: Applicants must be authorized to work in the UK.

About the Company

Our clients are leading technical service and aftermarket support partners for top technology brands. We offer a range of pre-sales and aftermarket technical services, including customer helpdesk and support, field repairs, preventive maintenance, warranty management, workshop repair, inventory, and logistics. Our expertise spans across various technologies such as printers, customer engagement technology, handheld and mobile devices, security equipment, medical equipment, smart parking meters, and more.

About the Role

We are seeking a dynamic and enthusiastic Field Service Engineer to handle installations, user training, and service & maintenance activities for our clients in the Yorkshire Region. Occasional national and international travel may be required. The ideal candidate will have extensive experience in troubleshooting and repairing mechanical equipment within the Print on Demand industry, including photocopiers, colour laser/inkjet printers, production printers, and digital presses (Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon). Excellent customer service and communication skills, along with a willingness to learn new and emerging technologies, are essential.

Key Responsibilities

Repairs: Office printers and photocopiers
Installation and Maintenance: Production printers
Additional Activities:
Smart locker installations and maintenance
Troubleshooting and repair of retail equipment
Installation of technology kiosks, including self-service technology
Car parking & access control systems
Call progress updates via smartphone
Adherence to service level agreements
Accurate tool and part management

Essential Skills

Experience with production printers and digital presses (e.g., Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon)
Background in the office equipment industry
Strong technical skills in electronics and mechanics
Proficiency in IT, including networking devices and setting up scanning functions
First-class customer service with previous customer-facing experience

Education and Experience

Good standard of secondary education
Proficiency in Microsoft Word and Excel
Certification in Mechanical and Electrical/Electronics
Ideally, an IT or engineering qualification

Attributes Required

Presentable and approachable with a 'can do' attitude
Passion for work and pride in helping customers
Reliability and punctuality
Excellent communication skills
Self-motivation and ability to operate on own initiative
Flexibility for occasional weekend and out-of-hours work

Benefits

Company pension
Life insurance
Flexible schedule
Up to 25 days annual leave plus bank holidays with long service
Company events
Career development opportunities
Unlimited overtime
As this is a field service role, you will start and finish your days at home. There are ample opportunities for overtime, weekend standby, and out-of-hours project work with enhanced payments.

If you're interested in applying, please email your resume or call Nikki on (phone number removed)