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IT Support

We are recruiting for a permanent MES Technician (IT Support) for our Banbury based client. This is a hands on role with a strong shop floor presence, supporting critical manufacturing software and hardware systems to ensure smooth, continuous production. Working closely with operations, quality, production teams and the MES Analyst, you will play a key part in maintaining, improving and developing MES and related systems, while providing first-line technical support and driving continuous improvement.

This role would suit someone with an IT support or infrastructure background who is comfortable in a fast-paced manufacturing environment, enjoys problem-solving under pressure and takes pride in delivering a high standard of service with a strong focus on safety, quality and customer support.

As IT Support, you will need to have/be:

Professional, approachable and leads by example
Strong communication, problem-solving and decision-making skills
Organised, flexible and able to work under pressure
Proactive, results-driven with a strong safety and continuous improvement mindset
IT infrastructure or IT support experience
Strong technical troubleshooting skills (PCs, scanners, printers, mobile devices)
Proficient in Microsoft Word, Excel and Visio
Experience managing hardware repairs and vendor returns
Excellent customer-facing and interpersonal skills
Experience in automotive or fast-paced manufacturing environments (desirable)
Exposure to SCADA, ERP, MES, PLC or Linux systems (desirable)
Experience with IT helpdesk software, SQL/Postgres, Power BI or development languages (desirable) Details:

Salary: £29, 000 - £30, 000
Working Hours: 5 hours per week, Monday to Friday
Location: Banbury (fully onsite)
Duration: PermanentRole of IT Support:

Maintain and support manufacturing software applications, including MES
Provide strong shop-floor support, working closely with operations, quality and production teams
Deliver first-line support for manufacturing software and hardware to ensure continuous operations
Work with the MES Analyst to develop, improve and support manufacturing systems and CI projects
Train and support key users, providing cover when required
Create and maintain system documentation, work instructions and SOPs
Support cross-functional teams with quality issues, root cause analysis and corrective actions
Develop and maintain databases, reports and data visualisations to support KPIs and improvements
Liaise with Global IT, MES teams, suppliers and external partners on production-critical issues
Participate in production and departmental meetings to ensure effective communication
Support general IT service desk activities when required
Drive continuous improvement of IT processes, ensuring compliance, safety and housekeeping standards
Participate in the on-call rota and carry out other duties appropriate to the roleBenefits of working as IT Support:

25 days holiday, plus bank holidays
Share scheme
Employee assist program
Free on-site parking
Pension scheme
Workwear
Company Share Participation Scheme