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Job Description

Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Moreton, Merseyside. Our Corporate Client Account Coordinators provide bespoke support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.

You will be responsible for:

Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner

Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained

Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised

Process renewals, terminations of tenancies and return of deposits

Ensure all funds received are identified and allocated correctly

Process rents received and remit to landlord daily by Faster Payments & Cheque

Produce statements to landlords detailing transactions on account

Provide bespoke monthly reporting to landlords

Process requests from landlords/tenants/branches/LSC

Ad hoc duties as required by line manager

Your experience and skills will include:

Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail

Strong systems experience, a good working knowledge of Excel would be a distinct advantage

Excellent writing skills

Good analytical ability

Ability to stay calm under pressure and work to tight deadlines

Flexible approach to working

Basic accounts/bookkeeping background an advantage but not necessary

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. 

CF00735