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Location: Yorkshire, Office base with flexibility

Head of Retail & Travel Operations

About the Role:

An exciting opportunity has become available for a talented and experienced General Manager to lead a well-established and growing multi-channel travel business. This role is ideal for a senior travel industry professional who thrives in a dynamic environment, enjoys leading diverse teams, and is passionate about growth and innovation in leisure travel.

You will be responsible for managing day-to-day operations across retail sales, administration, marketing, and a rapidly expanding homeworking division. This role combines strategic leadership with hands-on business development and offers significant autonomy to shape the future of the business.

Head of Retail & Travel Operations Key Responsibilities:

Lead and manage a small in-house call centre and admin team to achieve and exceed sales targets

Develop and execute marketing strategies across digital and traditional platforms

Oversee website management and content for multiple travel brands

Expand and support a national network of homeworkers, including recruitment, onboarding, and training

Manage key financial functions including budgeting, invoicing, and commission payments

Identify and launch new product opportunities, with a focus on high-margin offerings such as cruise and long-haul travel

Collaborate with stakeholders and suppliers to drive commercial performance

Head of Retail & Travel Operations Skills and Experience:

Strong experience in retail travel management, or call centre, or homeworking environments

Proven leadership skills with the ability to inspire and develop teams

Commercially driven with a strong track record in achieving sales and growth targets

Excellent understanding of leisure travel products and customer expectations

Confident managing financial operations and performance reporting

Creative thinker with experience in marketing, digital engagement, and customer acquisition

Head of Retail & Travel Operations Additional Info:

Competitive salary package dependant on experience

Performance-related bonus

Travel industry perks and holiday concessions

Office based in Yorkshire with flexibility

The opportunity to shape and grow an already successful business