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Foster + Partners

Senior Service Desk Analyst

Permanent

On-site

We are a global studio for sustainable architecture, urbanism, engineering and design, founded by Norman Foster in 1967. Foster + Partners.

As a Senior Service Desk Analyst, you’ll be a trusted voice on the frontline, delivering best-in-class support and helping to shape the future of employee’s experience at Foster + Partners. You'll play a key role in driving both the performance of the team and the quality of service we deliver to our employees.

Key skills:

* Minimum 3+ years of end user support.

* Proven success in a Service Desk environment, with strong personal track record.

* Experience working with SLAs and service targets.

* Familiarity with ITIL processes, particularly Incident and Problem Management.

* Previous involvement in coaching or mentoring team members.

* Clear and confident communication, both written and verbal.

* Capable of simplifying technical details for non-technical users.

* Excellent time management and planning abilities.

* Proficient in ITSM tools for managing incidents and service requests.

* Calm and adaptable under pressure, with a passion for employee satisfaction.

* Curious and solution-oriented, with a drive for continuous learning and service improvement.

* Strong problem-solving and analytical skills with a “bigger picture” mindset.

* Experience with hardware troubleshooting (desktop/laptop, printer, mobile device etc.)

In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus