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This is a lovely role for a GERMAN speaker who likes customer care and is based around the READING area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with plenty of classic inbound calls. The team you will be joining is award-winning and really cares about its customers and you will be expected to take your time with each call , listen to the caller and make helpful suggestions and generally be very supportive. There is an admin content in this role m which makes it more varied and the team is friendly and warm.

Job Title: German-Speaking Customer Support Specialist
Sector: Automotive
Language Requirement: Fluent German
Salary: to £31,000 plus excellent benefits
Location: Reading (Hybrid work available after training)
Working Hours: Monday to Friday, 9:00am - 5:30pm

About the Company:
Huge US business within technical and automotive , The company creates nifty gadgets that are used globally and are very exciting and innovative products to work with . You will get full training so that the advice that you give is a genuine solution to a problem. The team is international and very well thought of .

The Role:
You will support automotive dealerships in Germany, Switzerland, and Austria and will be the frontline representative of the company. This is an inbound role

Responsibilities:

Respond to incoming phone and email in a caring a nurturing way
Use excel to track deliveries and arrange collections
Log customer queries
Advise on products
Help customers navigate the various products to ensure that the product meets their specific needsSkills:

Fluent German.
6 months previous experience working in a customer care role
Excel