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IT Support Engineer – Onsite Support Wokingham / Warwick, UK

* Contract (6 months)+++

* Office-based – 5 days per week

* Rate £250 inside a day

The Role

We are seeking a proactive and customer-focused IT Support Engineer to provide onsite technical support to end users, ensuring smooth day-to-day IT operations. The role involves troubleshooting hardware and software issues, supporting workplace technologies, and delivering high-quality customer service in a fast-paced enterprise environment.

You will act as a key point of contact for IT incidents and service requests, working closely with infrastructure and application teams to ensure timely resolution and minimal business disruption.

Your Responsibilities

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Provide onsite desktop and IT support for laptops, desktops, mobile devices, and peripherals

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Troubleshoot hardware, software, and network connectivity issues

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Support Windows OS environments and Microsoft 365 applications

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Manage user accounts, permissions, and access via Active Directory

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Log, track, and update incidents and service requests using ITSM tools

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Support meeting room technologies and AV equipment

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Install, configure, and maintain standard desktop applications

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Assist with device builds, imaging, and deployments

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Perform basic network troubleshooting (DNS, DHCP, connectivity checks)

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Escalate complex issues to 2nd/3rd line teams when required

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Ensure compliance with IT security policies and best practices

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Provide excellent face-to-face customer service and VIP user support when required

Your Profile

Essential Skills / Knowledge / Experience

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Proven experience in IT Support / Desktop Support / Service Desk (onsite preferred)

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Strong troubleshooting skills across Windows OS and Microsoft 365

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Experience with Active Directory (user management, password resets, group membership)

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Familiarity with ITSM tools (e.g., ServiceNow, Remedy, etc.)

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Basic networking knowledge (TCP/IP, DNS, DHCP)

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Strong customer service and communication skills

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Ability to prioritise incidents and manage workload effectively

Desirable Skills

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Experience supporting VIP / senior stakeholders

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Knowledge of device imaging and endpoint management tools

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Exposure to Intune / SCCM or similar device management platforms

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Understanding of ITIL processes