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Product Specialist

Driver and Vehicle Standards Agency

Apply before 11:55 pm on Sunday 25th January 2026

? Location: Bristol, Newcastle-upon-Tyne, Nottingham, Swansea (Hybrid)

? Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%

? Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

Available positions: 2

The role holder will be a subject matter expert (SME) working within a multi-disciplined agile team, creating product backlog items on the delegated authority of the Product Manager.

They will represent the needs of potentially diverse stakeholders (with an interest in the digital product), and capture and translate those user needs into deliverables, ensuring the product meets user needs now, and in the future, as they evolve. They will ensure the product delivers the Driver and Vehicle Standards Agency (DVSA) strategic and policy outcomes in a cost-effective and efficient manner.

Top Responsibilities

* Work with the Product Manager to develop products from inception through to implementation—responding to legislative changes, technical progress, and customer demand to improve service effectiveness while keeping the customer at the heart of decision-making.

* Analyse product data to highlight the benefits, costs, risks, and impacts of proposed changes, and use these insights to develop well-informed recommendations and proposals for key stakeholders and decision-making forums.

* Understand and represent customer requirements, ensuring that user needs are clearly articulated and incorporated into product development to drive better outcomes and service improvements.

* Monitor product performance, including customer satisfaction, cost-effectiveness, value for money, and risk—escalating concerns or opportunities to the Product Manager to support continuous improvement.

* Provide expert product guidance and subject matter expertise to internal teams, stakeholders, and external partners, ensuring alignment with technical standards, business needs, and service-level expectations.

Benefits

* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

* Access to the staff discount portal.

* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.

* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

* Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

* An outline understanding of Agile Delivery methodologies.

* Knowledge of project environments, ideally with experience of dealing with outsourced suppliers.

* Knowledge of Driver Services, and ideally some knowledge of the TARS system and how that may link to other systems.

* Experience / knowledge of using a Live Digital Service and booking / resource deployment models.

Qualifications

Hold or willingness to work toward Scrum Product Owner Level 1 & Professional Scrum Product Owner level 1

How to Apply
? Read the full job description and apply using the link provided.

This vacancy closes at 23:55 on Sunday 25th January 2026