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Application Support Engineer

Cambridge/Hybrid (2-days 'in-office' per week)

£45-50k salary & Benefits

This is an exciting opportunity to join the business as Applications Engineer (6-month FTC) and be at the forefront of Information Technology within a defence focused business.

Responsibilities

* Application configuration, deployment and packaging within a Windows managed Environment, inclusive of:

* Engineering Applications.

* Microsoft Office (and family of products);

* Other software and applications linked to business functionality.

* Microsoft Operating system deployment technologies.

* Managing Citrix environments.

* Application activities relating to:

* Compliance - Ensuring applications are kept up to date and security vulnerabilities are patched in a timely fashion.

* Delivering functionality improvements.

* Operating system configuration. Introducing in a controlled, project methodology:

* New services relating to applications, and services.

* New Applications, and software to the environment.

* New Software as a service (SaaS) solution into the environment.

Qualifications

* Methodological approach to the introduction of New Software, Applications and Services, to the environment, therefore project management experience, qualifications is beneficial.

* A thorough administrator level understanding of Windows 10 and Server 2016:

* Experience of Windows registry and file system.

* Experience of Microsoft Group Policies and Active Directory Scripting using tools such as PowerShell.

* Windows 10 support and patch management using WSUS, LANDesk (or equivalent desktop management tools).

* Experience of working in a Citrix 7.x environment.

* Knowledge and practical experience of application packaging, customisation and deployment methodologies and toolsets.

* Application virtualisation (App-V) on current Windows 10 with centralised management.

* Experience of delivering Engineering tools application support – (Autodesk, Catia would be an advantage).

* Experience of Server management and knowledge of VMWare would be an advantage.

* Experience of Microsoft Office 2016, 2019 and above deployment and customisation.

* Experience of contributing to the development of the deployment service, particularly relating to the development of technical methodologies, best practice, policies, procedures and associated documentation.

* Experience of Systems management, using iVanti or SCCM as the deployment infrastructure.

* Knowledge and experience with ITSM/ITIL V3 Reference model.

* Good logical diagnostic skills, ability to troubleshoot and resolve complex technical issues such as registry-related application problems, clashes between applications etc