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My client is an established Housing provider with a property portfolio across South London and surrounding areas.

They are currently seeking 2 x Community Safety officers ( ASB Officers ) to join their team on a temporary basis for 8-12 weeks. The contract may be subject to extension depending on business needs.

The ASB Officer will be responsible for the following key duties:

A day in the life of an ASB Officer

* You will take active ownership and direction of cases referred to you.

* You will provide specialist advice, guidance and support in respect of ASB and in more complex case work.

* You will develop appropriate responses and solutions to ASB in conjunction with internal and external partners and co-ordinate their implementation.

* You will use your knowledge of legislation to identify and exercise appropriate legal powers to stop anti-social behaviour in cases referred to you.

* You will construct the detailed evidential base for legal action. In particular, to ensure the provision of clear, coherent and well-detailed witness statements to facilitate success in such action.

* You will take responsibility for service-related complaints/queries from customers ensuring that the customer experience is positive, professional responded to within set timescales

* You will work enthusiastically and effectively with an established, successful team and contribute to its success.

* You will be flexible and adaptable with some remote working.

What you will need

* Knowledge of the legislative framework of Anti-Social Behaviour, such as the ASB, Crime and Policing Act 2014

* Sound knowledge of housing management practice relating to the management of ASB and remedies available for breach of tenancy conditions

* Experience preparing witness statements and accompanying legal documentation

* Organisational skills and a keen attention to detail

* Strong external awareness, thinking beyond own area of professional expertise.

* Active listening skills, convey key messages and describe processes clearly and effectively

* Excellent emotional intelligence and empathy

* Proficient using Microsoft Office packages

* Ability to prioritise and cope well under pressure to meet targets

* Excellent written and verbal communications

* Full UK driving licence and have access to a car is desirable but not essential

Pay rate: £20.12 per hour PAYE or £24.45 per hour Umbrella- There may be some room for negotiation on pay rates for exceptional candidates and those who can clearly demonstrate their ability to hit the ground running.

This role offers a hybrid working model and will offer some remote working from home during the week.

There is so much more to this exciting role so if you are looking to join a dynamic, fast pace team and have a passion for detail, completing tasks in a timely manner and delivering an excellent customer experience, then please apply.

This is a temporary role and will require the ASB Officer start at short notice. The manager will consider a suitable candidate with up to 2 weeks notice period however candidates who can start immediately or at short notice will be prioritised.

Thank you for taking the time to read through the job details, although a phone call would be more detailed so feel free to contact Haleema via phone or email.

I look forward to reviewing your CV