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Head Housekeeper – North East Based Hotel

Adkins & Cheurfi Recruitment are delighted to be recruiting for a Head Housekeeper on behalf of our client's hotel based in the North-East. This is a key leadership role where you'll take ownership of the day-to-day running of the housekeeping department. You'll lead, inspire, and develop your team while ensuring high standards, strong performance, and excellent guest experiences. Building a positive and trusted relationship with the client will be central to your success, helping to ensure long-term partnership and service excellence.

The Opportunity

In this role, you'll have the opportunity to make a real impact by:

Leading, motivating, and supporting your housekeeping team to deliver outstanding results and maintain strong on-site relationships
Ensuring all housekeeping services consistently meet and exceed quality standards
Carrying out regular floor walks and room inspections to maintain attention to detail
Managing site budgets and performance targets, with daily awareness of results and a focus on cost control
Reviewing weekly performance alongside the Operations Manager
Overseeing recruitment, engagement, and development of the on-site team
Ensuring all team members receive effective training to meet quality, productivity, and safety expectations
Maintaining compliance with statutory requirements and company policies, including training and documentation
Promoting a safe, secure, and positive working environment through effective safety and security practices
The ideal candidate will be/have:

Proven experience as a Head Housekeeper or in a similar supervisory or leadership role
A strong track record of managing teams and driving continuous improvement
Confident communication skills, both written and verbal, with the ability to engage effectively at all levels
Good IT skills and experience using digital systems
Experience in coaching, training, and developing team members
Knowledge of health and safety requirements and training delivery
A flexible, positive attitude and a great sense of humour
Company Benefits

Private medical insurance, including cover for pre-existing conditions
Competitive pay with genuine opportunities for career progression
Full training and ongoing development support
Access to early wage withdrawal for added financial flexibility
Wellbeing support and confidential mental health assistance
5.6 weeks' holiday (pro rata)
Workplace pension scheme (subject to eligibility)
Life insurance after a qualifying period
A positive, inclusive company culture with real opportunities to grow your career
Full-time, 5 days per week, 40 hours per week up to £30k per annum.

Further information to be disclosed at shortlisting.

The Legal Stuff:

Adkins & Cheurfi Recruitment is acting as an Employment Agency in relation to this vacancy. All candidates registering with Adkins & Cheurfi Recruitment must provide proof of identity, eligibility to work in the UK, and any relevant qualifications and references.

Unfortunately, no sponsorship is available with this role