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Job Title: 1st Line Service Desk Analyst
Location: Billingham (on-site only)
Type: Temporary Contract

Our client – a reputable manufacturer based in the North East – is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations.
  
The Role:

Act as the first point of contact for IT support queries via ServiceNow
Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V)
Carry out basic user and server administration
Document resolutions and processes clearly and accurately
Exposure to Oracle is a bonus, but not essential Requirements:

Experience in a similar 1st line or service desk role
Strong troubleshooting and communication skills
Ability to work independently and take ownership of incidents
Organised and calm under pressure
Full Clean Driving Licence