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About the Role

One of my local government clients is seeking a reliable, customer-focused Clerical Officer to provide administrative and reception support within a busy local authority service.

This is an excellent opportunity for an organised and adaptable individual with strong IT and communication skills who enjoys working in a front-facing administrative role. You’ll be supporting daily operations, handling customer queries, managing documentation, and ensuring efficient service delivery.

Key Responsibilities

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Provide front-of-house reception cover, greeting visitors and handling enquiries in a professional manner.

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Answer and triage incoming telephone calls, directing queries to the appropriate teams.

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Manage email inboxes and ensure messages are actioned and recorded accurately.

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Scan and upload documents to the correct electronic files and databases.

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Process telephone payments securely and in line with council procedures.

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Maintain and update records using various IT systems and databases.

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Provide administrative support to the Local Land Charges team, including data entry and document management.

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Handle challenging situations and customers confidently and calmly, maintaining a professional and courteous approach at all times.

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Carry out general clerical tasks to support the smooth operation of the service.

About You

You’ll be a confident communicator and strong multitasker, capable of working in a busy office environment where no two days are the same. You should be comfortable using multiple IT systems and handling a range of administrative and customer service duties.

Essential Skills and Experience:

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Previous experience in an administrative, clerical, or reception role.

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Proficient in using IT packages such as Microsoft Office and databases.

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Strong verbal and written communication skills.

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Excellent organisational skills with attention to detail.

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Experience dealing with members of the public, including handling challenging customers.

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Ability to work independently and as part of a team.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd