Login to Apply

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.

KEY DUTIES

* Respond to customer queries via phone, email, or digital ticketing systems

* Provide basic IT support and guidance for common technical issues

* Log incidents accurately and escalate where necessary

* Support users with account access, passwords, and basic software issues

* Deliver a positive and professional customer experience

CANDIDATE REQUIREMENTS

* Strong communication and customer service skills

* Interest in starting a career in IT support

* Organised and able to follow processes

* Willingness to learn technical skills