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Location: Hybrid/Remote  
Salary: up to £18,600 DOE (based on 22.5 hours per week) 
Department: National Accident Law 
Job Type: Part-time 
Contract Type: Permanent 
 
At National Accident Law, we work differently to handle compensation claims in a modern, imaginative, and refreshingly personal way. We’re looking for curious minds that can shape and drive innovation in accident injury law. 
 
We are a business that truly lives by our values: Curious, Unified, Driven, and Passionate. If you personally relate to these, then we are the team for you. 
 
THE PURPOSE OF THE ROLE 
 
The objective of the role is to ensure that National Accident Law (NAL) operates in a compliant manner and delivers marketleading levels of customer service. The role will support all areas of the business to achieve this objective. 
 
Specifically, this role will support NAL’s Legal & Compliance team in delivering the correct balance between commerciality, customer service, and compliance within the law firm whilst also managing risk effectively. 
The role is fast-paced and varied, requiring the ability to manage multiple workstreams simultaneously, respond quickly to emerging issues, and communicate effectively with a wide range of stakeholders including clients, file handlers, senior managers, and third parties. 
 
WHAT YOU WILL BE DOING AS RISK AND COMPLIANCE OFFICER 
 
Compliance 
 
Support the Head of Risk and Compliance and Head of Legal Practice in ensuring that NAL remains compliant with: 

The SRA Code of Conduct 
SRA Accounts Rules 
Data Protection legislation (UK GDPR, Data Protection Act 2018) 
Any terms and conditions imposed by the SRA or regulatory requirements pertaining to NAL’s licence to provide legal services 
Any other relevant legislation, regulations, and rules applicable to the firm, its managers, interest holders, or employees (e.g., GDPR, Bribery Act 2010) 
 
Key duties include: 

Provision of daytoday support to the Head of Risk and Compliance and Head of Legal Practice (HOLP) 
Assist in the daytoday operation of the firm’s risk and compliance framework, including monitoring, investigation, and followup of issues 
Assisting with drafting and implementing compliance policies and processes 
Deputising for the Head of Risk and Compliance as required 
Supporting the identification, logging, tracking, and resolution of compliance and risk issues across the business 
 
Incident, Breach, and Risk Management 
 
Support the handling of data protection incidents, compliance breaches, and other risk events including: 

Gathering relevant information 
Maintaining accurate records 
Supporting escalation and remediation actions 
Assisting with ongoing monitoring of open risk and incident files to ensure issues are resolved to an appropriate standard 
 
Audit and Quality 

Work with the Head of Risk and Compliance and Audit Team to deliver training as required 
Assist with internal audits, file reviews, and quality assurance activities 
Help ensure audit outcomes are embedded into operational improvements 
 
Business Change / Projects 

Support business/process change projects to ensure ongoing compliance 
Assist in maintaining guidance, precedents, and decisionmaking tools to support frontline teams 
Build effective working relationships with colleagues across the business to embed a culture of compliance and risk awareness 
 
Group Responsibilities 

Provide support for other group businesses as required 
 
SKILLS AND EXPERIENCE REQUIRED 

Knowledge of personal injury law and the legislative/regulatory framework applicable to NAL 
Knowledge of Conditional Fee Agreements / After the Event insurance and the prevailing SRA Code of Conduct 
Excellent written and verbal communication skills 
Strong research and reportwriting skills 
Excellent organisational skills with the ability to manage multiple demands 
Ability to assess information quickly, identify risks, and escalate issues appropriately 
Experience supporting compliance, risk, complaints, or quality functions within a regulated environment (preferred) 
Familiarity with data protection obligations and incident handling 
 
PERSONAL ATTRIBUTES 

Highly organised with the ability to prioritise effectively 
Comfortable working at pace with competing deadlines 
Confident communicator able to build strong internal relationships 
Proactive, solutionfocused, and willing to take ownership 
Strong sense of integrity 
Curious, Unified, Driven, and Passionate in line with our company values 
 
WHAT WE CAN OFFER YOU 

Competitive salary 
25 days annual leave plus bank holidays (prorata) 
3% contributory pension 
Healthcare scheme – claim up to £1,000 with Simply Health 
Death in service – 3x salary 
Perks at Work – exclusive discounts 
Community Day – paid volunteer day each year 
Development Opportunities – structured training to support your growth 
 
We are proud to be rated higher than Gallup’s ‘Exceptional Workplace Award Winners’ and to be a Gold awarded Investors in People organisation. 
 
At National Accident Law, we believe that diversity drives success. We welcome applications from all backgrounds and encourage you to bring your most authentic self to work. 
 
This role is offered on a hybrid or remote basis, with attendance at our Kettering office once per month. 
 
You may have experience in the following: Risk Officer, Compliance Officer, Legal Compliance Assistant, Regulatory Officer, Data Protection Officer, GDPR Officer, Risk & Governance Officer, SRA Compliance Officer, Legal Risk Advisor, Quality Assurance Officer, Personal Injury Compliance, Law Firm Compliance, Legal Auditor, Compliance Specialist, Claims Compliance Officer, Legal Operations Assistant 
 
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