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Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation?

You Recruitment are working on behalf of a well-established and fast-growing company who are a major player in their industry. With over 200 users and a busy IT environment, they’re looking to bring on an IT Help Desk Support to provide essential 1st and 2nd line support across the business.

This is a fantastic opportunity for someone with a passion for IT support and a strong desire to grow within a hands-on, supportive team.

Location: This is an onsite role, Monday - Friday 8am-5pm near their site situated not far from Margate, Kent

What does the role involve?

* Delivering 1st and 2nd line support to end users across desktop, network, and business systems

* Managing helpdesk tickets and ensuring timely resolution of issues

* Installing, maintaining, and upgrading IT hardware and software

* Setting up and removing user accounts in line with company policies

* Maintaining accurate asset and support documentation

* Participating in a weekend support rota (typically 1 in 4)

What we’re looking for:

* Experience in an IT support role (ideally 1st/2nd line in a busy environment)

* Working knowledge of Windows OS and Microsoft Office

* Excellent communication skills with a strong customer service focus

* Ability to explain technical issues in simple terms

* Strong troubleshooting skills and a methodical approach to problem-solving

* A flexible, team-oriented mindset with a genuine interest in emerging technologies

What’s on offer:

* On-site working in a collaborative and friendly team

* £competitive

* A varied role with excellent opportunities for learning and development

* Free on-site parking and additional company benefits

If you’re looking for a role where your technical skills will be valued and your career supported, I’d love to hear from you