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This role is required to provide assistance to the Customer Service team providing front line support through their contact centre operation. Reporting into the Manager, the ideal candidate would be technically minded, and coming from a Customer Service or Contact Centre background.

Duties:

Maintain and improve systems
Log, monitor and repair system bugs
Manage workflow scripts
Manage administrative tasks, including creating and updating letter and email templates
Manage information and general administration of the website pages
Provide best practice information with colleagues
Support in delivering user training
Acting as point of contact for system related enquiries and faults, providing updates Requirements:

Technically minded with experience providing support to users
Excellent customer service skills
Experience in working with CRM and communication systems
Understanding of Microsoft office tools including Excel, Word, and Outlook
Strong communication skills verbally as well as written
Confident working in a fast-paced environment
Well organised with good attention to detailPlease apply for a chance to be considered and further information